Technical Service Engineer / Cloud Service Support
Advanced Info Service PLC. (BP6)Responsibilities
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
• You engage with Oracle Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.
Qualifications
• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.
- Birthday Leave
- Training and Development
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Performance/results-based bonus
Advanced Info Service PLC. (BP6)AIS remains committed to its vision of “To become the most-admired Digital Life Service Provider in Thailand” through the following missions:
Vision
“Deliver superior products and services that enrich people’s daily lives and improve enterprise capabilities and efficiency.”
Missions
• Enhance customer intimacy through the best customer experience.
• Drive entrepreneurship and employees’ professionalism, and promote a positive, lively and agile work culture.
• Build win-win growth for all stakeholders.
